Privacy Policy

April 24, 2026

1. Purpose of this Privacy Policy

Midwest IT Solutions Pty Ltd trading as Norris & Hyde IT (“we“, “us“, or “our“) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you:

  • visit our website
  • contact us by email, phone or online form
  • enquire about or use our services
  • otherwise interact with us.

This policy is intended to help you understand how we handle your personal information and how you can contact us about it.

2. The Kinds of Personal Information We Collect

The types of personal information we may collect include:

  • Identity information – such as your first name, last name, job title, company name, or username
  • Contact information – such as your email address, phone number, business address, or postal address
  • Enquiry and service information – such as the details of your enquiry, support requests, service requirements, and communications with us
  • Technical and usage information – such as your IP address, browser type and version, time zone setting, location data, device information, pages viewed, referral source, and other website analytics data
  • Marketing and communications information – such as your preferences in receiving marketing from us and your communication preferences.

We do not generally seek to collect sensitive information through our website. Please do not provide sensitive information unless it is reasonably necessary and requested by us.

3. How We Collect Personal Information

We may collect personal information in a number of ways, including when you:

  • fill in a contact form on our website
  • contact us by email, phone or other communication channels
  • request a quote, proposal, or information about our services
  • engage us to provide services
  • subscribe to updates or marketing communications
  • interact with our website.

We may also collect certain technical information automatically through our website using cookies, analytics tools, server logs and similar technologies.

Where reasonable and practicable, we collect personal information directly from you.

4. Cookies, Analytics and Website Tracking

Our website may use cookies and similar technologies to:

  • enable the website to function properly
  • remember preferences
  • analyse website traffic and usage
  • improve website performance and user experience
  • support our marketing and advertising activities.

These technologies may collect technical information such as IP address, browser type, device information and browsing activity on our website.

We may use third-party services such as website analytics, advertising or embedded content providers. Those third parties may collect information in accordance with their own privacy policies.

You can usually control cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Why We Collect, Hold, Use and Disclose Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries and requests
  • providing products and services
  • managing customer relationships and support
  • sending service-related communications
  • improving our website, systems and services
  • maintaining website security and preventing misuse
  • sending marketing communications where permitted by law
  • complying with legal and regulatory obligations
  • maintaining business records and internal administration.

We will only use your personal information where we are permitted or required to do so by law.

6. Disclosure of Personal Information

We may disclose personal information to:

  • our employees, contractors and advisers
  • IT service providers, hosting providers and software platforms
  • website, analytics and marketing service providers
  • payment processors and business administration providers
  • legal, accounting or other professional advisers
  • regulators, law enforcement bodies, courts or government agencies where required or authorised by law
  • other third parties where you have consented or where disclosure is reasonably necessary for our services.

We do not sell personal information.

7. Overseas Disclosure

Some of the third-party service providers we use may store or process personal information outside Australia.

Where this occurs, your personal information may be disclosed to recipients located in countries including, for example, the United States, United Kingdom, European Union member states, or other countries in which our service providers operate.

We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy obligations.

Note: this section should be adjusted to match the actual platforms you use, such as Microsoft 365, web hosting, CRM, analytics, backup, ticketing, or marketing systems.

8. How We Hold and Protect Personal Information

We may hold personal information in electronic form, including in:

  • email systems
  • cloud storage platforms
  • CRM, PSA, ticketing and documentation systems
  • accounting and administrative systems
  • backup systems.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include technical and organisational security measures such as access controls, password protection, multifactor authentication, monitoring, staff training, and secure service providers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, resolve disputes, enforce agreements, and comply with legal, regulatory, tax, accounting and reporting obligations.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, where appropriate and lawful.

10. Access to and Correction of Personal Information

You may request access to the personal information we hold about you, and you may request that we correct personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Requests can be made using the contact details below. We may need to verify your identity before processing your request.

In some circumstances, the law may permit or require us to refuse access or correction. If that happens, we will explain the reasons, subject to any legal restrictions.

11. Privacy Complaints

If you believe we have breached applicable privacy requirements, you may make a complaint by contacting us using the details below.

Please include:

  • your name and contact details
  • details of the complaint
  • any supporting information.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

12. Direct Marketing

We may send you marketing communications about our services where permitted by law. You can opt out of receiving marketing communications at any time by using the unsubscribe function in the message or contacting us directly.

13. Third-Party Links

Our website may contain links to third-party websites, plug-ins or applications. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The updated version will be posted on our website with the revised effective date.

15. Contact Us

If you have any questions, requests or complaints about this Privacy Policy or our privacy practices, please contact us at:

Midwest IT Solutions Pty Ltd trading as Norris & Hyde IT
Email: 
Phone: (08) 9964 6448
Address: 36 Chapman Rd, Geraldton WA