At Norris and Hyde, we understand that every business has unique IT needs. That’s why we offer two distinct service approaches to cater to the diverse requirements of our clients: Managed IT Services and Hybrid IT Solutions.
Our Managed IT Services are designed for businesses seeking a comprehensive and proactive approach to their IT management. With this service, you can entrust all your IT operations to our expert team. Here’s what you can expect:
Benefits: Minimize downtime, reduce operational costs, gain access to the latest technologies, and free up your team to focus on core business goals.
Our Hybrid IT Solutions blend managed services with on-demand break/fix support, offering a flexible approach to IT management. This solution is ideal for businesses that require a tailored IT service:
Benefits: Enjoy the flexibility to adapt services to your specific needs, control costs effectively, and receive tailored support in areas where you need it most.
Category | Subcategory | Complete Managed IT Service | Hybrid Managed IT Service |
Hardware/Infrastructure | 1. Workstation and Device Management | Comprehensive hardware installation and upgrades; Device lifecycle management | Limited hardware installation support; Basic device management |
| 2. Network Solutions | Full-scale network setup and optimization; Advanced wireless solutions | Network monitoring and basic troubleshooting; Wireless network guidance | |
| 3. Server Management | Server installation and maintenance; High-availability solutions | Server monitoring; Support for server issues as needed | |
| 4. Storage Solutions | Scalable storage systems; Data redundancy and replication strategies | Basic storage solutions; Guidance on data storage best practices | |
| 5. Security Infrastructure | Advanced firewall and intrusion prevention systems; End-to-end encryption | Basic firewall setup; Recommendations for security upgrades | |
| 6. Peripheral Management | Comprehensive management of peripheral devices; Integration and security of peripheral systems | Guidance on peripheral device usage; Basic support for peripheral integration | |
| 7. Mobile Device Management | Full management of mobile devices; Security protocols for mobile computing | Basic mobile device support; Mobile device policy implementation | |
Support Requests | 1. Helpdesk Services | 24/7 remote support; Quick issue resolution | Business hours remote support; Scheduled issue resolution |
| 2. On-Site Support | Unlimited on-site visits for troubleshooting and repairs; Emergency response services | Scheduled on-site support; Limited emergency visits | |
| 3. User Support | Individual user issue resolution; Personalized user training | Group user support; Online user training materials | |
| 4. Application Support | Comprehensive application troubleshooting; Custom application support | Basic application troubleshooting; Standard application assistance | |
| 5. Hardware Support | Immediate hardware repair/replacement services; Hardware performance optimization | Scheduled hardware maintenance; Hardware repair as per availability | |
| 6. After-Hours Support | 24/7 support for critical issues; After-hours troubleshooting | Limited after-hours support; Emergency support protocols | |
| 7. Remote User Support | Extensive support for remote users; Virtual assistance for off-site employees | Basic remote user assistance; Scheduled remote support sessions | |
Technical Account Management | 1. Account Management | Personalized account manager; Regular IT strategy meetings | Shared account management team; Periodic IT strategy consultations |
| 2. Performance Review | Detailed monthly performance reports; System health checks | Quarterly performance summaries; Basic system monitoring | |
| 3. Security Analysis | Regular security audits; Compliance and risk assessment | Basic security checks; Compliance guidance | |
| 4. IT Road mapping | Long-term IT planning and road mapping; Technology trend analysis | Basic IT planning and guidance; Technology update briefings | |
| 5. Budget Planning | Detailed IT budgeting and cost optimization; ROI analysis and reporting | Basic budget consultation; Cost-effective solutions review | |
| 6. Vendor Liaison | Direct vendor liaison for technology solutions; Vendor dispute resolution | Vendor recommendation and basic liaison; Assistance with vendor contracts | |
| 7. Regulatory Compliance | Regular updates on regulatory changes; Assistance with compliance standards | Guidance on regulatory compliance; Basic regulatory update briefings | |
Software | 1. Licensing and Compliance | Full software license management; Compliance assurance | Assistance with software licensing; Compliance recommendations |
| 2. Custom Solutions | Development of custom software solutions; Integration services | Support for existing custom solutions; Customization guidance | |
| 3. Productivity Tools | Advanced productivity and collaboration software; Continuous updates and optimization | Standard productivity software suite; Basic collaboration tools | |
| 4. Security Software | Comprehensive cybersecurity software solutions; Continuous threat monitoring | Basic antivirus and malware protection; Security software recommendations | |
| 5. Cloud Services | Full cloud solutions management; Cloud migration and optimization | Basic cloud services support; Cloud strategy guidance | |
| 6. Analytics and Reporting | Advanced analytics and reporting tools; Custom report generation | Basic analytics tools; Standard reporting functions | |
| 7. Database Management | Comprehensive database solutions; Database performance optimization | Basic database support; Guidance on database management | |
Maintenance | 1. System Updates | Regular and automated system updates; Patch management | Scheduled system updates; Manual patch application |
| 2. Preventive Care | Proactive hardware and software maintenance; Health monitoring and diagnostics | Reactive maintenance as issues arise; Basic health checks | |
| 3. Backup Solutions | Comprehensive backup and disaster recovery planning; Real-time data backup | Scheduled data backups; Basic disaster recovery planning | |
| 4. Security Updates | Continuous security updates and vulnerability assessments; Immediate response to security threats | Regular security updates; Basic vulnerability assessments | |
| 5. Equipment Servicing | Regular hardware servicing and optimization; Lifecycle management of equipment | Periodic equipment check-ups; Equipment servicing as required | |
| 6. Environmental Monitoring | Environmental control for IT infrastructure; Monitoring of physical conditions affecting IT systems | Guidance on environmental factors for IT; Basic environmental monitoring | |
| 7. Lifecycle Management | End-to-end lifecycle management of IT assets; Replacement and upgrade strategies | Lifecycle overview and planning; Asset replacement guidance | |
Additional Benefits | 1. Cybersecurity Training | Extensive staff cybersecurity training programs; Regular security awareness workshops | Basic cybersecurity training sessions; Online security resources |
| 2. Priority Support | Priority response to IT issues; Dedicated support channels | Standard response times; Access to general support channels | |
| 3. IT Consultancy | Advanced IT consultancy services; Custom IT solution development | Basic IT consultancy; Solution recommendation based on business needs | |
| 4. Technology Updates | Early access to new technologies; Technology upgrade consulting | Technology update advisories; Upgrade assistance as needed | |
| 5. Vendor Management | Comprehensive vendor relationship management; Negotiated pricing and terms | Assistance with vendor selection; Vendor liaison as needed | |
| 6. Custom Reporting | Tailored reporting for IT metrics; Business impact analysis of IT services | Standard IT service reports; Basic business impact overview | |
| 7. Client Portal Access | Dedicated client portal for service management; Real-time access to IT service metrics | Basic client portal access; Overview of IT services through portal | |
Cyber Security | 1. Threat Detection and Response | Advanced real-time threat detection; Rapid incident response and mitigation | Basic threat monitoring; Coordinated response to detected threats |
| 2. Security Policy Management | Development and implementation of comprehensive security policies; Regular policy review and updates | Assistance with security policy development; Basic security policy management | |
| 3. Data Encryption and Privacy | Full data encryption services; Privacy compliance and data protection | Basic data encryption tools; Guidance on data privacy standards | |
| 4. Security Training and Awareness | Extensive employee security training programs; Regular cybersecurity awareness campaigns | Basic security training sessions; Access to online security awareness resources | |
| 5. Compliance and Audits | Regular compliance audits; Assistance with regulatory cybersecurity requirements | Periodic compliance checks; Audit support and guidance | |
| 6. Access Control and Authentication | Advanced access control systems; Multi-factor authentication and identity management | Basic access control measures; Support for authentication system implementation | |
| 7. Network Security | Comprehensive network security solutions; Intrusion detection and prevention systems | Basic network security monitoring; Guidance on network security best practices |
We are committed to providing IT solutions that align perfectly with your business objectives. Whether you opt for our Managed IT Services or our Hybrid IT Solutions, you’ll benefit from our expertise, commitment to quality, and dedication to supporting your business’s growth and success.
Let us be your trusted IT partner. Complete our Introductory Form [Link to Company Introduction Form] today to start the process.